Contact
How can we help?
Need help with an order, delivery, product choice, damaged item, or return request? Our support team is here to help you get back to creating.
Mon-Fri, 9 AM-6 PM Pacific Time
Usually 1-2 business days
North America & Europe fulfillment network
Order Help
Email us with your order number, checkout email, and a short description of the issue.
- Tracking and delivery questions
- Damaged, missing, or incorrect items
- Return and refund requests
- Product guidance before purchase
Returns & Refunds
Please contact support before sending anything back. We do not publish a fixed return address online because the correct resolution depends on the product, destination, and issue.
For damaged, incorrect, or missing items, we usually resolve the issue with a replacement or refund without requiring the item to be returned.
Shipping & Tracking
Orders are fulfilled through our overseas warehouse and fulfillment network. Standard delivery is usually 3-7 business days after shipment for eligible North America and Europe destinations shown at checkout.
Tracking is provided after shipment and updates according to carrier scans.
Business & Product Questions
Montelise serves retail creative projects, families, couples, creators, and studios. For bulk or private-label inquiries, email support with your product type, quantity, target market, and packaging needs.
